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Staff

Management

Alicia Carr
President & CEO

Alicia Carr took an interest in Kelco early on, working for her mother in the family business. From back-room receiving to customer care, and finally into management, Alicia has enjoyed being involved with all aspects for over 28 years. Married, with three beautiful children, Alicia enjoys watching all three of her children participate in youth or club sports; especially hockey, lacrosse and gymnastics. On a given hockey season, Alicia will take in 170 games between October and March. In addition to all this, Alicia is has now enrolled herself in mortuary science courses. Her plan is to graduate after the fall semester of 2019 and obtain an embalmer/funeral director’s license. Her passion to acquire additional knowledge about the technical side of the products we offer will be an opportunity to take conversations to a new level when talking with clients. Alicia enjoys time at the lake with family and friends, traveling, and reading James Patterson novels.

 

 

Sales/Customer Care

Michael Berner
Sales Manager

Michael Berner

Mike joined the Kelco family in the autumn of 2013 as the Customer Care supervisor. Having an extensive background in sales and customer service, he quickly showed a profound interest in managing our energetic sales team. Mike has the pleasure of working closely with Selected Independent funeral homes as well as establishing new customer accounts. His drive to foster new relationships and exceed customer expectations is a top priority for Mike. These passions truly make his position as Sales Manager one of his greatest assets to the Kelco team. In his free time, he enjoys spending it with his beautiful wife and being involved in many activities with his two children (Emma and Jack). Mike is an avid sports fan, enjoying hockey, baseball and cheering for the Green Bay Packers. Mike is excited about his future with Kelco and the growth potential that this industry has to offer.

Kate Cassman
Customer Care Team

 

 

Kate Cassman joined the Kelco family in the fall of 2018 as a Customer Care Specialist. Coming from a background in customer service and admin, she takes the time and care to establish relationships and the needs for our clients. Along with supporting our clients, she also ensures our web orders are fulfilled in a timely manner. In her free time, Kate enjoys spending time horseback riding, dancing, garden tours and time with her daughter and family. She also enjoys the people she works with.

Lindsey Groves
Customer Care Team

Lindsey Groves joined Kelco in the fall of 2018 as a Customer Care Specialist and now assists with invoicing, purchasing and web requests. Her main focus at Kelco is to ensure our customers are getting the highest quality of customer service to support their grieving families. Along with product knowledge and research, her background includes a 10 year background as a firefighter, EMT and office technician at a maximum security prison in California. She looks back to her most memorable moment when she received a thank you note from one of her customers after staying late to ensure the customer had the perfect urn for their family. Outside of work she enjoys hunting, fishing, camping and time with her fire department family. Lindsey is a huge Green Bay Packers fan as well, Go Pack GO!

 

IT

Shawn Oberg
Director of IT

Shawn has been working with computers all his life, but joined Kelco in the summer of 2013. He serves as our network manager, applications developer/support, web developer/support and a host of other hats worn by IT folks. Shawn can do it all, and still provide us with top notch, leading edge technological strategies to ensure we are providing our customers with the best customer experience possible. Outside of the office, Shawn enjoys coaching and watching his boys play hockey. He also spends time hunting, camping.

 

Marketing

Sindy Fisher
Sales and Marketing Analyst

Sindy Fisher joined Team Kelco early in 2011 as Manager of Customer Care. She has now transferred her skills into the role as Sales and Marketing Analyst, Sindy enjoys being outdoors with friends and family, and when she can’t be outdoors, she spends her time indoors reading books and watching movies.

Michelle Peterson
Marketing/Project Coordinator

Michelle Peterson

Michelle has enjoyed being in a variety of different roles throughout her career, including project management, technical support, as well as training and educating. All of these roles have included opportunities for creating unique and positive client experiences. Joining our team in February 2014 as a Customer Care Specialist, is now our Marketing/Project Assistant.  Michelle enjoys making our customer’s priority the focus in marketing materials that fit the industry. Michelle spends her free time with her family & friends, traveling, reading and is a music lover. When she needs to relieve stress, she takes to designing jewerly and creating hand-crafted items like florals, painting & "fun things" for the holidays. 

 

Warehouse

Chad Goracke
Warehouse Manager

With an extensive background in inventory management, Chad joined Team Kelco in April of 2013. He served an important role in our big move to Big Lake. Chad currently serves as Kelco’s Warehouse Manager. He spends his days making sure product is flowing into the facility, onto the shelves, and then right back out to our customers. Chad spends his spare time fishing, hunting and has a passion for working on cars.

Brenda Doud
Warehouse

Brenda Doud has been employed with Kelco for more than 30 years, and all that time has been dedicated to the customer. From order entry, to inside sales and customer service, she’s has now moved into the warehouse. Along with her family and friends, Brenda enjoys traveling, camping, boating, swimming, and time spent around the campfire.

Administrative
Lisa Shackle
Sales Support & Accounts Payable

Lisa Shackle has enjoyed talking with, and finding solutions for Kelco’s customers for more than 30 years. With a broad spectrum of product knowledge, Lisa is dedicated to finding an effective solution for each and every customer she encounters. She looks back to her most memorable moment when she was hired by Nira Mesker, and is proud of the fact that we continue to be an independent, family owned small business just the same as many of our customers are.

Lewy Scavo
Purchasing

Lewy Scavo is another member of Team Kelco who is on her second round of employment with Kelco. The first time around was in the late 70’s, when she was a receptionist as well as provided support for direct ship order entry. In January of 2012, Lewy returned to expand the ever growing need for support in our Customer Care department, proving that her commitment of providing superior service to our customer is rock solid. In her spare time, Lewy enjoys gardening in her yard, needle point, and considers herself to be a junk store junkie.

Infinity Urns by KelcoInfinity Pet by Kelco