Frequently Asked Questions
How long has Kelco been in business?
Founded in 1939, we began as a chemical company and grew into much more than that! Today, we provide a vast selection of high-quality post-mortem products and equipment to funeral professionals, cemeterians, medical examiners, and others in related fields. Our mission is to provide our clients with the same exemplary level of service and respect that they provide for the deceased and bereaved.
Why should I order from kelco and what makes you
different?
We start by building relationships first. This way, we really get to know the individual customer’s needs and can offer our recommendations based on what we’ve learned. Our customers appreciate the genuine care and attention we give to each individual so that we get things right the first time. What’s more, we stand behind the products we sell. If you’re not satisfied, we’ll work together to make it right. Don’t take our word for it, read our Google Reviews to see what our customers are saying about us.
Products & Other Information
What kinds of products do you
supply?
We supply funeral professionals, cemeterians, medical examiners, and other companies in related fields with a vast range of high quality, post-mortem products and equipment.
I don't see the product I'm looking for on your website. How can I find what I'm looking for?
There are some products we offer that are not listed on our website for various reasons; mostly due to configurations that are not supported by the software.
Start by using the Search box at the top right corner of every page. Consider using precise language or item numbers if you have one; the more precise you are, the better the results. If you’ve tried and still don’t find it, please contact us by calling 800-328-7720 or send an email to order@kelcosupply.com and we’ll give our best effort to search and find a solution to what it is you’re looking for.
Shipping Information
We ship most packages using a combination UPS, FedEx and USPS.
How fast will my order ship?
We stock most of the products you see on our website. Unless otherwise noted on a limited number of products, this means your order can ship same day if received by 2:00PM CST Monday through Friday. If one or more of your products requires customization such as engraving, this too can ship same day as long as we receive your signed authorization on the page proof by 2:00PM CST. On occasion, we will employ a direct ship method from a manufacturer to ensure customer satisfaction and timely delivery of your purchase.
How will my order be shipped?
We ship most packages using a combination UPS, FedEx and USPS. You have a choice of Standard Ground, Second Business Day, and Next Business Day. We also ship to Alaska, Hawaii and international destinations with rates specific to those locations via USPS. Actual carrier and methods depend on location and your personal delivery requests.
All packages are insured and include tracking. Shipping time is approximate and not guaranteed, however you can reliably expect Ground Shipments to arrive to the 48 contiguous US states within 1-5 business days.
Returns & Exchanges
Thank you for shopping at Kelco Supply Company. We offer refunds or exchanges within 30 days of delivery if you are unsatisfied with your purchase for any reason. NO Returns will be accepted without the consent from one of our team members. Before returning any merchandise, please contact us at 800-328-7720 to make arrangements for all returns. Please note, that any merchandise that has been, customized, engraved or filled with cremated remains is NOT RETURNABLE. NO EXCEPTIONS! Products not stocked at Kelco's warehouse may be subject to a restock fee of up to 30%.
Eligibility for Refunds or Exchanges
• Item must be unused and in the same condition that it was received.
• Item must be in the original packaging.
• Must be requested within 30 days of delivery.
• You are responsible for return shipping costs if product was shipped and delivered as ordered.
Defective Items
• Must notify us within 7 (seven) days of delivery or no refund/exchange can be made.
• If it’s been confirmed defective or has been damaged in shipping, our team member will issue a call tag and have the package picked up from your location; DO NOT dispose of the original packaging as it is required for return shipments OR may need to be inspected by the shipping carrier.
• Once the return has been received and inspected, we can exchange for the same product or issue a refund by way of your original payment method.
Account and Payment Terms:
Do you offer wholesale pricing for businesses in the funeral and deathcare profession?
Yes, wholesale accounts will receive discounts of up to 50% off regular prices on many of the products we offer.
How can I apply for a wholesale account?
You can apply by calling our Customer Care Team at 800-328-7720.
You can also download this FORM and email it back with all fields completed to speed up the process. Form should be emailed to order@kelcosupply.com
Do you offer payment terms on purchases from your company?
This is an option for verified wholesale accounts only. A credit application must be submitted for consideration of terms and there is no guarantee it will be granted. If granted, there is no guarantee it will remain in place on the account. Payments, trends and inconsistencies are monitored on all accounts on a regular basis.
Accepted Forms of Payment
We accept all major credit cards, including Visa, Mastercard, American Express and Discover. In the event you don’t have a credit card, we accept Check by Phone as an alternative. Please call us at 800-328-7720 to place your order in order to use the Check by Phone payment method.
If I have additional questions, how can I contact you?
Our goal is 100% satisfaction. We’re here to answer any questions that may still remain and would be honored to hear from you. We can be reached by calling our toll free number (800-328-7720) or by emailing us at info@kelcosupply.com. Our knowledgeable staff is available from 7:00AM to 5:00PM, Monday through Friday - Central Time.